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Delivered Retail IT Programme Delivery International
Client · Carrefour

Forecasting tool deployed across eight retail locations.

End-to-end programme delivery for a forecasting tool rolled out across eight Carrefour locations — alongside Oracle database migration management for a 100-user sales team and full KPI implementation governance, with test management and adoption tracking applied throughout.

Sector
Retail
Region
International
Scope
IT Transformation
Methodology
SAFe 6
Engagement model
Fixed-scope
Headline outcomes

Delivered across eight sites and one hundred users.

8
Locations live with forecasting tool
100
Sales team users migrated to Oracle
SAFe6
Delivery governance methodology
0
Critical defects at go-live

Carrefour required a structured rollout of a sales forecasting tool across eight retail locations. The technology decision had been made — the question was whether the rollout could be delivered consistently across sites, in a way that integrated with an in-flight Oracle database migration affecting a 100-user sales team.

The risk was not the software. The risk was fragmented adoption — a forecasting tool that arrived in eight different formats, owned by eight different local stakeholders, with no shared definition of how to measure whether it was working.

The brief was therefore broader than deployment. It required genuine programme governance across distributed sites, an Oracle migration handled in parallel without disrupting the sales team, and a KPI framework that gave Carrefour leadership an honest read on how the tool was performing the day after go-live — not six months later.

02 · Workstreams

Four parallel workstreams.

01 / DEPLOY
Forecasting tool rollout
Site-by-site deployment plan across eight locations, with phased go-live, dependency tracking between sites, and structured handover to local operational owners at each.
8 sites Phased go-live
02 / MIGRATE
Oracle database migration
Parallel-running Oracle database migration for the 100-user sales team — managed without interruption to live sales activity, with structured cutover windows and full rollback provisioning at every stage.
Oracle 100 users Zero downtime
03 / TEST
Test management & UAT
End-to-end test management — scenario design, defect tracking, sign-off governance — applied to both the forecasting tool and the Oracle migration. Defects were resolved against a single shared register rather than two parallel ones.
UAT Defect register
04 / MEASURE
KPI implementation
A KPI framework defined at programme level and operationalised at each site — so that adoption, accuracy of forecast, and time-to-decision could be tracked from day one and reported to leadership in a consistent format.
Adoption Forecast accuracy Reporting
03 · How we delivered

Four phases. One point of accountability.

01

Discovery & assessment

Stakeholder interviews across head office and site teams. Current-state assessment of forecasting practice and Oracle estate. Programme risk register and scope definition.

Duration · 3 weeks Output · findings report
02

Programme design

Workstream definition, governance model, milestone schedule, KPI framework and test strategy — all agreed before a single line of deployment activity began.

Governance · SAFe 6 Cadence · weekly
03

Delivery & UAT

Sprint-based delivery, structured UAT cycles per site, and integrated defect resolution between forecasting and Oracle workstreams. Stakeholder reviews at every programme increment.

Sites · 8 in parallel UAT · per-site sign-off
04

Adoption & hypercare

End-user training delivered ahead of each site's go-live, followed by a structured hypercare period — adoption tracked against the KPI framework rather than assumed from absence of complaints.

Training · 100 users Hypercare · tracked, not assumed
04 · The outcome

A rollout that landed rather than launched.

The forecasting tool went live across all eight Carrefour locations on the agreed schedule, and the 100-user Oracle migration completed without disrupting live sales activity. UAT closed with zero critical defects outstanding at go-live for either workstream.

More importantly, the KPI framework defined at programme design meant Carrefour leadership had a coherent read on adoption from day one — not a six-month wait followed by a survey. Forecasting accuracy, time-to-decision, and user adoption were tracked against the same definitions across all eight sites.

The programme established a repeatable model for site-led technology rollouts inside the organisation — one in which deployment, migration, test, and measurement were owned together rather than handed between teams.

8/8
Sites live on schedule
100
Users migrated without sales disruption
0
Critical defects at go-live
Day 1
KPI reporting available to leadership
The discipline our partner brought to this programme — running the deployment, migration, test, and KPI workstreams against a single governance model — meant we could trust the rollout instead of chasing it.
Senior Programme Sponsor
Retail · International rollout

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